PicoCore Premium
PicoCore Premium is the most comprehensive service package in the PicoCore catalogue, designed for solutions with very high business criticality. The package is typically used in organisations where core systems such as PIM, customer portals, integrations, or data platforms have a direct impact on operations, revenue, and customer collaboration.
Premium includes all elements from both Essential and Extended, and expands on these with extended emergency preparedness, the option for elevated standby coverage, as well as fixed operational meeting forums and continuous reporting.
Emergency Preparedness on Public Holidays and Weekends
With PicoCore Premium, emergency preparedness is established outside of regular office hours in connection with public holidays and weekends. The service is available between 08:00 and 16:00, ensuring that critical requests can be handled even when incidents occur outside normal working hours.
The purpose is to reduce the risk of unnecessary downtime on critical systems and to limit the financial and operational impact of serious incidents. The standby team consists of a backend developer, a frontend developer, and a PIM consultant, ensuring that technical, data-related, and solution-specific issues can all be handled competently.
Elevated Standby Coverage for Special Needs
PicoCore Premium offers the option of elevated standby coverage by separate agreement. Elevated standby is typically used in connection with critical deadlines, launches, campaigns, or other periods of increased risk and business significance.
With elevated standby, the customer is guaranteed a response time of under one hour for all requests. The service can be arranged both within and outside regular office hours and can cover evenings and weekends. It is billed as individual standby days per consultant and serves as a supplement to the fixed Premium agreement.
Operational Meetings and Continuous Reporting
As an integrated part of PicoCore Premium, fixed operational meeting forums and ongoing reporting are established. The purpose is to ensure continuity, shared understanding, and aligned expectations throughout the collaboration.
Strategic meetings are held one to two times per year, focusing on roadmap, business development, and inspiration. These meetings are also used to evaluate the overall collaboration and to look 1–3 years ahead. Time spent on planning, preparation, and execution of these meetings is billed as time used.
In addition, tactical meetings are held with a typical frequency of one to three times per quarter. These meetings evaluate the performance of individual services and assess whether adjustments are needed in working methods, processes, or service levels.
Operational reporting takes the form of weekly or monthly status reports, tailored to the customer's needs and prepared in accordance with Pico Best Practice. Reports may include an overview of the number of requests, response times, incidents, service requests, and changes.
Context and Application
PicoCore Premium is used in solutions where maximum stability, high transparency, and close collaboration around operations and ongoing development are required. The package supports organisations where systems are deeply integrated into the business, and where availability, response time, and continuous dialogue are all essential.
Premium serves as a long-term operational foundation, where Pico acts as an active and responsible partner in both the day-to-day operations and the strategic development of the solution.