We move the task from your desk to ours.
PicoCore was created to make the daily collaboration with PicoPublish better.
PicoCore is made up of a number of permanently affiliated consultants who solve all the operation-related tasks that arise in our customers' everyday lives.
In addition to support in the event of a breakdown, PicoCore also offers handling of minor change requests, updates and general professional sparring. In short, PicoCore is your gateway to good task solving when you meet challenges with your solution.
Throughout the task solution, it is our task to:
- Take responsibility for the entire process of solving the task - from the task is created, while it is solved until it is closed again
- Maintain a broad knowledge of your products and systems, as well as ensure reliable and stable operations
- Create transparency in the task solution, so you always know what the status of your inquiry is.
We have a process for both development and operations.
If the operation and development of new IT solutions are mixed together, the quality of the task solution decreases.
With PicoCore, our main purpose is to ensure that the operation of your solution is reliable and stable. Our focus is therefore on supporting, maintaining, advising and following up on inquiries related to the daily use of the solution.
If you experience a breakdown in your solution at the same time as we are implementing new features, the PicoCore team will step in and handle the current breakdown.
Thus, the development team does not have to spend resources on sudden reprioritization, new estimates, "context switching" and in general take the focus away from their primary task - development.
With ITIL as a foundation
We use ITIL® as a methodological foundation in our support efforts.
For PicoCore customers, this means that healthy operations of your existing IT solutions are maintained through an iterative process where continuous improvement of your systems is in focus.
PicoCore can be considered an extended support function, as we not only handle crashes, but also offer minor development tasks, updates and the like.
Choose your package yourself
All our customers have different needs. Therefore, PicoCore is also scalable, and the service that suits you best is purchased via a subscription plan.
This gives you direct access to our support hotline with guaranteed response time as well as access to the PicoCore team who will be helpful with all types of queries.
Curious about the details? Read an in-depth description of the packages here
This is how we handle your inquiry
Via the Service Portal, our customers can create incidents, service requests and change requests when the need arises.
The Service Portal ensures, among other things, that all support requests meet a number of minimum requirements in their description, which helps us to respond quickly, accurately and proportionately.
In the following, you can read more about what the form of inquiries looks like, as well as which type of inquiry you should choose when you experience a need for support or sparring.
Our team ensures professionally competent sparring...
..so you can finish your tasks.
Responsibility
We take responsibility for the entire process. From task initiation, through its execution, to final handover, we operate based on a proven and transparent process model. This ensures consistency and keeps the customer informed and reassured throughout the entire process.
Professionalism
We are proud geeks committed to solving the right problems together. We strive not just to understand your system, but to truly grasp your solution. To provide the best advice, we are dedicated to continuously upskilling and specializing our team.
Humanity
We respect others' time and agendas and always strive to understand and address issues from multiple perspectives. We communicate openly and directly about needs, limitations, and costs to ensure the right balance in task execution.
Let's have a chat about your needs
Would you like to know more about PicoCore and how it could benefit you? Then contact us for a non obligation chat today.